The Personal Information Protection Act (“the Act”) regulates the way private sector organizations within British Columbia collect, use, keep, secure and disclose personal information. “Personal Information” means all information about an identifiable individual. Bronson Jones & Company LLP understands the importance of privacy and recognizes the sensitivity of personal information received by us in the course of our legal practice.
We acknowledge our professional obligation to maintain the confidentiality of client information and recognize our obligations concerning personal information that we collect, use or disclose in our practice. This policy has been developed with those obligations in mind.
Our Need for Personal Information
In order to provide legal advice to our clients, we need access to all relevant facts and information that relate to our retainer and to the representation of our clients. This information will necessarily include personal information about our clients and other individuals.
Collection, Use and Disclosure of Personal Information
Where practical, we collect personal information directly from the person to whom the information pertains. When necessary, we may collect personal information from other sources. By retaining Bronson Jones & Company LLP for legal advice or representation, you consent to our collection, use or disclosure of your personal information in order to properly advise and represent you.
It is our policy to collect personal information about individuals other than our clients in accordance with the provisions of the Act.
The Act deems that an individual has consented to our collection, use or disclosure of personal information about that individual if, at the time the consent is deemed to be given, the purpose would be considered obvious to a reasonable person. In such circumstances, we will collect, use or disclose personal information without obtaining a written or verbal consent to do so.
The Act also permits us to collect, use or disclose personal information about an individual in some circumstances without the individual’s consent. Those include (but are not limited to) circumstances in which:
When we collect, use or disclose personal information, we will make reasonable efforts to ensure that it is accurate and complete.
Security of Personal Information
Using the Website may facilitate communications with Bronson Jones & Company LLP, its lawyers and staff by email or voicemail but receipt of any such communications or transmissions does not automatically create a solicitor-client relationship. We do not become your lawyers unless we agree to represent you and you have signed a contingency fee agreement with us.
If you would like to hire Bronson Jones & Company LLP to help you against another insurer, please contact us by telephone to make those arrangements. You can contact us by calling 1-855-852-5100 to arrange an appointment to discuss your situation.
Requests for Access to Personal Information
The Act permits individuals to submit written requests to us to provide them with:
We will respond to requests in the time allowed by the Act and will make a reasonable effort to assist applicants and to respond as accurately and completely as reasonably possible. All requests may be subject to any fees and disbursements the law permits us to charge.
An individual’s ability to access his or her personal information under our control is not absolute. The Act provides that we must not disclose personal information when:
The Act further provides that we are not required to disclose personal information when:
(i) under a collective agreement,
(ii) under an enactment, or
(iii) by a court
Requests for Correction of Personal Information
The law permits individuals to submit written requests to us to correct errors or omissions in their personal information that is in our custody or control. We will:
Contacting or Communicating with Us
If you have any questions with respect to Bronson Jones & Company LLP policies concerning the handling of your personal information, or if you wish to request access to, or correction of, your personal information under our care and control, our Privacy Officer is Nicole Koechlin. Ms. Koechlin can be contacted as follows:
By phone: 1-855-852-5100
By regular mail to:
Bronson Jones & Company LLP
300 – 2890 Garden Street,
Abbotsford, BC V2T 4W7
Attention: Ms. Nicole Koechlin
If you are dissatisfied with our handling of your personal information, we invite you to contact our Privacy Officer in writing, setting out the reasons for your concern. If you remain dissatisfied after our Privacy Officer has reviewed and responded to your concern, you may wish to contact the Office of the Information and Privacy Commissioner at:
P.O. Box 9038, Stn Prov Govt
Victoria, BC V8W 9A4